Items purchased from Olive French are eligible for a full refund or store credit if returned within 14 days of purchase unless noted in the description of the item; with the following conditions:
1. All Items (including jewelry) must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
(A) TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
(B) VINTAGE/ THRIFTED GOODS
Vintage & Thrifted goods cannot be returned. Please make your selections with care and review all product information and sizing before making a purchase. As some of these items are preowned/ used/ in older condition, defects/ marks etc will be noted in the description.
(C) SWIMWEAR AND LINGERIE
Please try on over underwear for sanitary reasons. Do not remove protective slip.
HOW TO START A RETURN:
After you've read the full policy above:
1. Please email : firstname.lastname@example.org and notify me of
(A) Your order number
(B) What item(s) you would like to return.
(C) Your return reason.
(D) If you'd like to discuss an exchange for a different size or product (See exchange policy below)**
2. I will be in contact with you within 24 hours to notify of approval/disapproval. If approved I will send you your free return label.
3. Once you receive your shipping label, pack your item, adhere your label to a shipping bag or box & send via USPS within 2 business days.
4. If refund was approved (If you followed the tips for approval above, this won't be a problem!), it will be initiated when Olive French receives your package. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days depending on your method of payment.
To complete your return, we require a receipt or proof of purchase.
If your item arrives damaged please contact us immediately at Olive@olivefrench.com and let us know.
Due to limited stock, we do not offer guaranteed exchanges at this time. However, please let Britt know in your email if you wish to exchange for another size. If stock allows, we can try to accomodate (with free shipping too!)