• We offer FREE (1-3 business day) USPS shipping within the US
    • Order Processing: We can't wait to see you in your new goods! We start processing orders ASAP.
      • All items purchased (Monday through Friday) before 2pm will be shipped that day or the next business day.
      • All items purchased on Saturdays & Sundays & Holidays will be shipped the following business day.
    • Order Tracking: All orders come with a tracking number in the shipment email that you can use & track through USPS. If you lost your tracking email, please reach out at olive@olivefrench.com and we can provide it for you.
    • Order Cancellation:  You may cancel your order if it hasn't been shipped yet. If your order has already been shipped, we cannot cancel the order, but you may return it once you get it. 
      • Pre-Orders: All pre-orders have estimated ship dates noted in the item description. It is possible that there may be distributor/ shipping lag time. Olive French will keep customers updated & give the option to cancel pre orders at any time before shipment to the customer, should any delays occur. 
        • *COVID-19 UPDATE:* Olive French is still shipping according to our usual schedule- however USPS may take extra time than stated in their shipping timeframe. Thank you for your understanding! 
        • *HOLIDAY/ VOTING SEASON UPDATE:* For the same reason as above, USPS may take extra time than stated in their shipping timeframe.
        • Lost/ Stolen Packages: Once your package leaves for shipment and is scanned into the USPS system, we are not responsible for lost or stolen packages.
          • If you believe that your package is lost, please contact the United States Postal Service directly at 1 (800) 275-8777. If you lost your tracking number we are happy to provide it for you. 
          • If you believe your package has been stolen, please contact your local police department. 
        • Damaged Packages- We are not responsible for damaged packages. If your package is visibly damaged, we suggest taking multiple photos showing the damage as soon as you receive your package and contacting either your local post office or USPS customer service at 1 (800) 275-8777 
          • If your package isn't damaged, but the items inside are, please see our return policy regarding damages. 
        • Holiday Shipping Cutoff Dates: According to USPS the cutoff is December 21st.
          • To be safe, we would strongly suggest getting your holiday orders in on or before December 18th. Please note that even though USPS gives these cutoffs there is always room for mail error! 
      Shipping box with a heart on it